{"id":8484,"date":"2026-09-18T12:05:18","date_gmt":"2026-09-18T10:05:18","guid":{"rendered":"https:\/\/sonto.eu\/vraceni-a-reklamace\/"},"modified":"2026-09-18T12:05:22","modified_gmt":"2026-09-18T10:05:22","slug":"vraceni-a-reklamace","status":"publish","type":"page","link":"https:\/\/sonto.eu\/cs\/vraceni-a-reklamace\/","title":{"rendered":"Vr\u00e1cen\u00ed a reklamace"},"content":{"rendered":"<h2>Vr\u00e1cen\u00ed zbo\u017e\u00ed \u2014 odstoupen\u00ed od smlouvy<\/h2>\n<p>Pokud nakupujete jako <strong>spot\u0159ebitel<\/strong> nebo jako <strong>fyzick\u00e1 osoba, pro kterou n\u00e1kup nem\u00e1 profesn\u00ed charakter<\/strong>, m\u00e1te <strong>14 dn\u00ed<\/strong> na odstoupen\u00ed od smlouvy. Nemus\u00edte uv\u00e1d\u011bt d\u016fvod. Lh\u016fta b\u011b\u017e\u00ed ode dne p\u0159evzet\u00ed zbo\u017e\u00ed.<\/p>\n<h3>Jak na to<\/h3>\n<ol>\n<li>Za\u0161lete ozn\u00e1men\u00ed o odstoupen\u00ed na <strong>kontakt@sonto.pl<\/strong> nebo po\u0161tou na adresu: SONTO Sp. z o.o., ul. Bagienna 36c, 70-772 Szczecin, Polsko.<\/li>\n<li>Uve\u010fte \u010d\u00edslo objedn\u00e1vky a \u010d\u00edslo \u00fa\u010dtu pro vr\u00e1cen\u00ed pen\u011bz.<\/li>\n<li>Zbo\u017e\u00ed ode\u0161lete zp\u011bt. Kontaktujte n\u00e1s p\u0159edem \u2014 u nadrozm\u011brn\u00e9ho zbo\u017e\u00ed domluv\u00edme zp\u016fsob odvozu.<\/li>\n<\/ol>\n<p>K dodr\u017een\u00ed lh\u016fty sta\u010d\u00ed odeslat ozn\u00e1men\u00ed p\u0159ed jej\u00edm uplynut\u00edm.<\/p>\n<h3>Vr\u00e1cen\u00ed pen\u011bz<\/h3>\n<p>Platbu vrac\u00edme do <strong>14 dn\u016f<\/strong> od obdr\u017een\u00ed ozn\u00e1men\u00ed. Vr\u00e1cen\u00ed pen\u011bz m\u016f\u017eeme zadr\u017eet do chv\u00edle, ne\u017e zbo\u017e\u00ed obdr\u017e\u00edme zp\u011bt nebo ne\u017e dolo\u017e\u00edte, \u017ee jste je odeslali.<\/p>\n<h3>N\u00e1klady na vr\u00e1cen\u00ed<\/h3>\n<p><strong>N\u00e1klady na odesl\u00e1n\u00ed zbo\u017e\u00ed zp\u011bt nese z\u00e1kazn\u00edk.<\/strong> N\u00e1\u0161 sortiment tvo\u0159\u00ed nadrozm\u011brn\u00e9 zbo\u017e\u00ed \u2014 oplocen\u00ed, z\u00e1brany, sloupky. Nelze je poslat zp\u011bt b\u011b\u017enou po\u0161tovn\u00ed z\u00e1silkou a n\u00e1klady na p\u0159epravu mohou b\u00fdt zna\u010dn\u00e9. Napi\u0161te n\u00e1m p\u0159ed odesl\u00e1n\u00edm, pom\u016f\u017eeme vybrat nejlevn\u011bj\u0161\u00ed zp\u016fsob.<\/p>\n<h3>Kdy n\u00e1rok na vr\u00e1cen\u00ed nevznik\u00e1<\/h3>\n<ul>\n<li>Pokud nakupujete jako <strong>podnikatel<\/strong> a n\u00e1kup m\u00e1 profesn\u00ed charakter.<\/li>\n<li>Pokud bylo zbo\u017e\u00ed vyrobeno na va\u0161i objedn\u00e1vku, podle va\u0161\u00ed specifikace nebo k uspokojen\u00ed va\u0161ich individu\u00e1ln\u00edch pot\u0159eb.<\/li>\n<\/ul>\n<h2>Reklamace<\/h2>\n<p>M\u00e1-li zbo\u017e\u00ed vadu, uplatn\u011bte reklamaci.<\/p>\n<h3>Jak reklamovat<\/h3>\n<ol>\n<li>Napi\u0161te na <strong>kontakt@sonto.pl<\/strong> nebo zavolejte na <strong>+48 509 810 910<\/strong>.<\/li>\n<li>Uve\u010fte \u010d\u00edslo objedn\u00e1vky a popi\u0161te vadu.<\/li>\n<li><strong>P\u0159ilo\u017ete fotografie<\/strong> reklamovan\u00e9ho zbo\u017e\u00ed. Urychl\u00ed vy\u0159\u00edzen\u00ed v\u011bci.<\/li>\n<li>Uve\u010fte telefonn\u00ed \u010d\u00edslo, na kter\u00e9m v\u00e1s zastihneme.<\/li>\n<\/ol>\n<h3>Lh\u016fty<\/h3>\n<p>Na reklamaci odpov\u00edd\u00e1me bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do <strong>14 dn\u016f<\/strong> od jej\u00edho uplatn\u011bn\u00ed.<\/p>\n<p>Odpov\u011bdnost z vad v\u016f\u010di spot\u0159ebitel\u016fm a podnikatel\u016fm s pr\u00e1vy spot\u0159ebitele trv\u00e1 <strong>dva roky<\/strong> od p\u0159ed\u00e1n\u00ed zbo\u017e\u00ed. Ve smlouv\u00e1ch s podnikateli je odpov\u011bdnost z vad vylou\u010dena (\u00a710 odst. 5 obchodn\u00edch podm\u00ednek).<\/p>\n<h2>Po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b<\/h2>\n<p>Z\u00e1silku p\u0159i p\u0159evzet\u00ed zkontrolujte. Pokud vid\u00edte po\u0161kozen\u00ed:<\/p>\n<ol>\n<li>M\u016f\u017eete odm\u00edtnout z\u00e1silku p\u0159evz\u00edt.<\/li>\n<li>Sepi\u0161te s kur\u00fdrem <strong>z\u00e1pis o \u0161kod\u011b<\/strong>.<\/li>\n<li>Informujte n\u00e1s t\u00fd\u017e den.<\/li>\n<\/ol>\n<h2>Pr\u00e1vn\u00ed z\u00e1klad<\/h2>\n<p>\u00dapln\u00e9 zn\u011bn\u00ed pravidel najdete v <a href=\"https:\/\/sonto.eu\/cs\/obchodni-podminky\/\">obchodn\u00edch podm\u00ednk\u00e1ch<\/a> \u2014 \u00a79 (odstoupen\u00ed od smlouvy) a \u00a710 (reklamace a z\u00e1ruka). Jako spot\u0159ebitel m\u016f\u017eete vyu\u017e\u00edt i mimosoudn\u00ed zp\u016fsoby \u0159e\u0161en\u00ed spor\u016f, v\u010detn\u011b platformy ODR: https:\/\/ec.europa.eu\/consumers\/odr.<\/p>\n<p class=\"serwis-legal__pierwszenstwo\">Tato str\u00e1nka je p\u0159ekladem dokumentu vyhotoven\u00e9ho v polsk\u00e9m jazyce. V p\u0159\u00edpad\u011b rozporu mezi t\u00edmto p\u0159ekladem a polskou verz\u00ed m\u00e1 p\u0159ednost polsk\u00e1 verze.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Vr\u00e1cen\u00ed zbo\u017e\u00ed \u2014 odstoupen\u00ed od smlouvy Pokud nakupujete jako spot\u0159ebitel nebo jako fyzick\u00e1 osoba, pro kterou n\u00e1kup nem\u00e1 profesn\u00ed charakter, m\u00e1te 14 dn\u00ed na odstoupen\u00ed od smlouvy. Nemus\u00edte uv\u00e1d\u011bt d\u016fvod. Lh\u016fta b\u011b\u017e\u00ed ode dne p\u0159evzet\u00ed zbo\u017e\u00ed. Jak na to Za\u0161lete ozn\u00e1men\u00ed o odstoupen\u00ed na kontakt@sonto.pl nebo po\u0161tou na adresu: SONTO Sp. z o.o., ul. Bagienna [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8484","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/pages\/8484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/comments?post=8484"}],"version-history":[{"count":1,"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/pages\/8484\/revisions"}],"predecessor-version":[{"id":8488,"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/pages\/8484\/revisions\/8488"}],"wp:attachment":[{"href":"https:\/\/sonto.eu\/cs\/wp-json\/wp\/v2\/media?parent=8484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}